Privacy Policy
Last updated: 12 November 2026
This policy explains how Bliss Aura Trading (SSM 202603086089, Batu Pahat, Johor, Malaysia) (“we”) handles information in Bliss Live Orders (the “Service”), which helps businesses (“Sellers”) take orders from comments on their Facebook Page live videos.
1. Who does what
Each Seller runs its own online store (WordPress / WooCommerce) where orders are recorded. The Seller decides what to sell and how to handle its buyers’ orders, and is responsible for the order records kept in its store. We provide the software and the connection service (this site, “Bliss Live Hub”).
2. Information we access through Facebook
- Page information: the ID and name of the Facebook Page the Seller connects.
- Page access token: issued by Meta when the Seller connects its Page. We pass it to the Seller’s own website and delete our copy within 10 minutes.
- Comments on the Seller’s live videos: commenter’s Facebook ID and name, comment text and time. We forward these to the Seller’s website as they arrive; we do not keep the comment content on our servers.
- Messenger: the Seller’s website sends the buyer a private reply with the order and payment link, and later a shipping update. Messenger may give the website a Page-scoped ID for the buyer so it can reply.
3. Information buyers give on the Seller’s website
When paying, buyers enter their name, phone, address and payment details on the Seller’s website. Payments are handled by the Seller’s payment provider. This information is held by the Seller, not by us.
4. How the information is used
Only to run the live sale: match comments to products, create the order, send the buyer the payment link and shipping updates, and let the Seller manage its orders. We do not use it for advertising, we do not sell it, and we do not build profiles.
5. What we keep on our servers
- For each Seller: website address, connected Page ID and name, software version and technical timestamps.
- Temporary sign-in data during “Connect with Facebook” (deleted within 10 minutes).
- Records of data-deletion requests (code and date).
Our servers run on Cloudflare. Sellers’ websites are hosted by their own hosting providers.
6. Sharing
We share information only with Meta (to read comments and send Messenger messages on the Seller’s behalf), our infrastructure provider, and the Seller who owns the Page. We do not share it with anyone else unless required by law.
7. Retention
We keep Seller records while the Seller uses the Service and delete them within 30 days after the Seller leaves. Order records in a Seller’s store are kept according to that Seller’s own policy and legal obligations.
8. Your choices and deletion
You can remove the app from your Facebook settings at any time, and you can ask us to delete your information. See Data Deletion. To ask about an order, contact the Seller you bought from.
9. Security
All connections use HTTPS. Requests between our servers and Sellers’ websites are signed, and we do not keep Page access tokens after handing them to the Seller’s website.
10. Contact
Bliss Aura Trading, Batu Pahat, Johor, Malaysia. Contact us through https://blissaura.vip/.
We may update this policy; the date above shows the latest version.